Android™: General Android troubleshooting steps

Please try each of these steps:

1. Sign out of the app, close the app, tap on it to open again, then try again.
2. Power off/on your tablet, then try again.
3. Clear the app's memory (note: this will log you out).  From your Android™ Applications Menu:

  • Settings > Applications / Apps > Texture > Force Stop
  • Tap Clear Cache [OK]
  • Restart the app and try again.

4. Clear the app's memory and data (note: this will erase any magazine issues you’ve already downloaded to the tablet and log you out).  From your Android™ Applications Menu:

  • Settings > Apps > Texture > Force Stop
  • Tap Clear Cache [OK]
  • Tap Clear Data [OK]
  • Restart the app and try again.

5. Uninstall and reinstall the Texture app:

  • Settings > Apps > Texture > Uninstall
  • Install the app again from Google Play or your Downloads folder, and try again.

If these steps do not help, please Contact Customer Support.

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