Table of contents
- I have questions about my Texture subscription in Amazon. How can I get help?
- How do I cancel my Texture subscription in Amazon?
- How do I restart my Texture subscription in Amazon?
- How can I redeem a Texture gift subscription if I already have a subscription through Amazon?
A: Amazon’s Help page for digital subscriptions is here: https://www.amazon.com/gp/help/customer/display.html?nodeId=202005090
To contact Amazon’s customer service department, click the grey Contact Us button on the left side of the page. On the Contact Us page, select:
- Digital Services in the “What can we help you with” section
- Digital Subscription from the Issue dropdown list
- Problem with a 3rd-Party Seller Subscription
You can choose from Email, Phone or Chat customer service.
A: Amazon outlines cancellation steps here: https://www.amazon.com/gp/help/customer/display.html?nodeId=202011260
Make sure you complete the cancellation steps and check your email for a cancellation confirmation. If you do not see one, contact Texture Support so we can check and assist if needed.
A: Amazon shows how to manage your subscriptions on this page: https://www.amazon.com/subscriptionmanager/digital-subscriptions
If you already have a subscription purchased directly through Texture.com you should not restart your Amazon subscription or you could end up being charged by both Amazon and Texture.
A: You will first need to cancel your Texture subscription on Amazon.com. (For help doing this, please see https://www.amazon.com/gp/help/customer/display.html?nodeId=202011260)
Take note of the subscription “renewal date”, which is now the end date. On the following day, you will be able to redeem the gift subscription.
- Visit our gift redemption page: https://www.texture.com/redeem
- Enter your gift code into the Redeem field.
- Click Redeem, then follow the steps to accept the Terms