Getting Started
- How many magazine issues do I get during my free trial?
- I’m visiting texture.com, how do I download the Texture app?
- How do I get the new version of Texture?
Supported Devices
- Which devices are supported by the Texture app?
- Android™: How do I know which version of Android I have?
- Android™: My device meets the requirements for Texture by but Google Play says my device is not supported. How do I get Texture?
Magazine Subscriptions
- What if my favorite magazine is not available?
- Android™: I can't see the most current magazine issue in my library, why?
- I received a notification or email that my subscription has been canceled, why?
Managing Library, Storage and Downloading
- How can I sort titles in the library?
- How do I delete just one issue from my device?
- How does Storage management work?
iPad®, iPhone®, iPod touch®
- How can I read my magazines offline?
- How do I delete just one issue from my device?
- How does Storage management work?
Android™
- How can I read my magazines offline?
- How do I delete just one issue from my device?
- How does Storage management work?
Windows® 8
- Windows® 8 & 10: Back issues of each title only go back to January 2013, while titles on iPad and Android tablets go back further. Why?
- Windows® 8 & 10: Inside the magazine’s page carousel, when I touch the section labels at the top, the page thumbnails disappear or don't animate.
- Windows® 8 & 10: How do I navigate a page that’s magnified using zoom? I don’t have a touchscreen, and clicking and dragging the mouse doesn't work.
Digital Upgrades & Single Subscriptions
- (Existing Single Subscription Customers) I used to be able to purchase single-issue versions of my favorite magazines on Texture, why is that offer no longer available?
- (Existing Single Subscription Customers) Why can I no longer buy/read single copies of magazines?
- (Existing Single Subscription Customers) Why are you canceling users who have a single subscription to a magazine?
Reading Magazines
- How can I read my magazines offline?
- Why does it take 5 seconds for my magazine to come up after I tap on the cover?
- If I tap to read a magazine, I sometimes see pages not loading (only the Texture icon) … will they eventually be available?
The Next Issue Android™ Upgrade
Other
- How do I turn on/off email/tablet notifications of new issues?
- Android™: General Android troubleshooting steps
- Windows® 8 & 10 User Guide
Known Issues
- Is the Texture service available outside the U.S. / internationally?
- Android™: At times I find the Texture app appears to be crashing, what can I do?
- I get the error message "403 Forbidden" when I try to email or print a gift after purchasing it, why?